TERMS & CONDITIONS OF SALE

These terms & conditions shall apply to ALL CONTRACTS between
Bluebell Fitted Furniture and the Client and no variation of these terms
and conditions shall be effective unless agreed in writing and signed
by the Client & a duly authorised representative of the Company.

1. Definition in these terms and conditions and in all Contracts to
which these terms and conditions apply:
a) “the client” shall mean yourselves.
b) “the company” shall mean Bluebell Fitted Furniture Ltd.
c) “the materials” shall mean MDF, MFC, ACRYLIC or WOOD.
d) “the goods” shall mean the furniture & appliances specified in the drawings.

2. The goods ordered under this agreement are purpose made
specifically for the client’s particular requirements and termination of
the contract may result in a financial penalty in certain
circumstances.

3. Terms of payment: Where a client signs the contract on our
business premises, we impose the following terms of payment.
30% of total order value on agreement of order and 70% of total
order value to be paid 2 days prior to installation.
a) The price of this order/quotation is valid for product fitted within
90 days of the quotation date after which it may be subject to
a review.

b) Cheques shall be made payable to: Bluebell Fitted Furniture or
online to A/C 60645860 A/C name – BluebelI Fitted Furniture
Sort Code 30-95-42 (referencing your payment with your name
and postcode) or by debitdebit\credit card (without surcharge)
– with the exception of Amex cards which we no longer accept
by contacting our showroom.

c) Upon signing by the Purchaser and duty authorised representative
of the Company of the form of acceptance overleaf a binding
contract will be created in respect of the order details of which are
given overleaf and such contract shall not be subject to
cancellation by the Purchaser, although the Company reserves the
right to cancel any order by refunding all monies paid upon receipt
of an unsatisfactory survey report from its Surveyor. Without prejudice to its rights to claim damages for
breach of contract the Company may at its sole discretion in
appropriate cases agree to the cancellation of an order by the
Purchaser upon the payment to the Company of all expenses
incurred by it prior to the date of cancellation.

d) The Clients deposit may not be refundable ..
e) The Purchaser shall not be entitled to withhold payment by
reason of any alleged minor defect (where applicable). The
Company will address any alleged defect by way of a remedial on
practical completion. When payment is not made on the due date
in accordance with this condition, the Company shall have the right
to require payment of interest on the outstanding amount at a rate
of 2% per month from the due date until the date of actual
payment.
Please Note:- In cases where the contract has been signed away
from the company premises, the consumer may have a right of
cancellation. Information regarding those cancellation rights can
be supplied in a separate document.

4. Completion:
a) The Company will ensure that they shall complete the installation
of the goods within a reasonable time. It is an expressed condition
however that time shall not be of the essence in respect on the
completion of the installation of the Goods by the Company.
b) The Client agrees to give free access to the Company installers
to carry out installation of the Goods and shall ensure that such
necessary re-routing of electrical and plumbing installations are
carried out at the Clients own cost unless otherwise agreed by
the Company in order that the installers can proceed to install
the Goods.

5. Title of Goods: Unless otherwise agreed in writing all materials
delivered to the customer’s premises in connection with the work
shall be at the customers risk after delivery, ownership of
such materials shall pass to the customer once payment in full is
received.

6. Damage: The Company will ensure that all necessary action is
taken to avoid damage to the Goods when installing the same and
shall ensure that the installation is fitted in accordance with the
specification outline in the drawings. The Company will not
however be responsible for any non-alignment of the install by
reason of the installation being fitted on existing flooring at the
customer’s request. Bluebell takes care when installing the Goods
however the Client must take reasonable measures to protect
existing flooring to prevent any damage.
In addition our fitters will dust sheet the designated area
accordingly to minimize any dust, but must advise there will always
be an unavoidable element of dust given we are completely
bespoke and our furniture is scribed to the shape of your walls

7. Materials:
a) In the event that any installation requires a panel to be greater in
length than is commercially available the company reserves the
right to make a joint in the panel making good the same and in
such circumstances the Client shall raise no complaint thereon.
b) Only items which are included on the contract/drawing will be
supplied. Clients should not assume items such as shelves,mirrors;
etc will be supplied unless they are included in the contract. Any
extras which the Client requests that are not shown on the plans
will be subject to a charge and payment will need to be paid in full
at the time of the order.

8. Alterations:
a) If the customer wishs to make alterations or additions to the
design or specifications, then the customer must inform the
Company in writing fo:
Bluebell Fitted Furniture, 81183 Washway Road, Sale, Cheshire
M33 7TO or email to:
reception@bluebellfittedfurniture.co.uk at least 28 days before
the due installation date. Clients must be aware that this could
delay the installation date. The cost of any alterations or additions
out of this timescale will have to be borne in full by the Client.
b) Any changes to agreed installation dates must be advised 28 days
prior in writing. The company reserves the right to charge £250 per
day if we are unable to fill the installation date cancelled.

9. Guarantee:
a) Both workmanship and furniture (cabinet & doors) supplied by the
Company are covered by a FIVE YEAR GUARANTEE subject to fair
wear and tear:
b) All other items supplied fridges, freezers, washing machines,
cookers, taps sinks etc are covered by manufacturers’ warranties.
Ask at point of order. It is the Clients responsibility to contact these
suppliers direct. Bluebell cannot contact these suppliers on behalf
of the client.
c) All building work carried out by Bluebell approved contractors is
covered by their own guarantee.
d) All plumbing work carried out by Bluebell approved contractors is
covered by their own guarantee.
e) All gas work carried out by Bluebell approved contractors is
covered by their own guarantee.
f) All electrical work carried out by Bluebell approved contractors is
covered by their own guarantee. Please note light bulbs and
transformers are not covered under any guarantee.
g) If for any reason any monies are withheld without prior written
agreement then the above guarantee will become null and void


Bluebell Fitted Furniture Ltd.
Trading address: 81-83 Washway Rd, Sale, Cheshire. M33 7TQ
Registered address: 5th Floor Margolis Building 37 Turner Street Manchester M4 1DW
VAT no: 603579440
Company reg no: 7717682
Registered in England & Wales


COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on ……………………., or write to us at…………………………………………………………………………………………………………, or email us at ………………………………………………………………………………………………………………………………and we aim to respond within x days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.